Director of Systems and Operations

Pam joined MCBS in February of 2018. Her responsibilities as the Director of Systems and Operations include overseeing the implementation, maintenance, and optimization of our billing system, Imagine, and our PACS system, Avreo. Additionally, she leads process improvement initiatives, strategic planning, and training support for both systems. Pam is an Imagine Certified Enterprise Expert and attends annual conferences to stay at the forefront of industry advancements. She holds a Bachelor of Science in Business from Southern Wesleyan University and brings over 35 years of healthcare experience to MCBS. Her expertise spans practice management, coding, credentialing, provider enrollment, and the implementation of billing software and EMR systems. She earned her CPC in 2002 and has been an active member of AAPC as well as the local and state MGMA associations since 2001. In 2008 and 2009, she served on the committee to help establish CMS EHR Demonstration Project in GA through DCH Office of Health Information Technology and Transparency. She has also presented at two national ACP annual meetings and recorded a video presentation for the Medical Association of Georgia, sharing insights on EMR implementation.